Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customer

Description: Ultimate Customer Experience by Scott McKain Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in todays changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember? Ive received great service from companies that I know didnt give a damn about my business. You have, too, Ill wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organizations inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with--and try to learn how--business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Dont Make It Right . . . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to improving the experiences you create for customers and colleagues. No organization invests in an activity--or asks their employees to invest in an activity--in which they had little interest. Your company believes that you are its most important asset! If you are investing your own resources reading this book, that means youre taking the most important step any of us can ever take--a step toward personal growth. You wouldnt read this book if all you want to do is tread water and remain the same. You must take personal responsibility for how you engage your customers--let me show you how. Author Biography Scott McKains experiences have been diverse and remarkable. From playing the villain in a Werner Herzog film that esteemed film critic Roger Ebert named as one of the fifty great movies in the history of the cinema, to being inducted into the Professional Speakers Hall of Fame; from having been chosen (along with Zig Ziglar, Dale Carnegie, and Seth Godin) as one of thirty members of the Sales and Marketing Hall of Fame, to a decade as a globally syndicated television commentator on the entertainment scene, its not a stretch to say Scott McKains life has been distinctive. He has spoken on platforms in all fifty US states and forty countries. His audience members have ranged from the president on the White House lawn to farmers in a small hut with a dirt floor in Brazil. His clients include the icons of global business: SAP, Cisco, Apple, Porsche, Fairmont, CDW, Canyon Ranch, BMW, and many more. He is the founder of the Distinction Institute and is one of the most requested and iconic professional speakers in the world. He and his wife, Tammy, live in Las Vegas, Nevada. Details ISBN 1637632126 ISBN-13 9781637632123 Title Ultimate Customer Experience Author Scott McKain Format Hardcover Year 2023 Pages 160 Publisher Forefront Books GE_Item_ID:160768355; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

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