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Publication Name: Harvard Business Review Press
Book Title: Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Number of Pages: 240 Pages
Language: English
Publisher: Harvard Business Review Press
Item Height: 0.9 in
Publication Year: 2008
Topic: Customer Relations, Personal Success, Strategic Planning
Illustrator: Yes
Genre: Business & Economics
Item Weight: 19 Oz
Item Length: 9.6 in
Author: Joe Wheeler, W. Earl Sasser, James L. Heskett
Item Width: 6.6 in
Format: Hardcover
