The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the

Description: The Joy of Conflict Resolution by Gary Harper The Joy of Conflict Resolution helps readers better understand their conflicts through the lens of the "drama triangle" of victims, villains and heroes. Accessible, engaging and light-hearted, it provides proven and practical skills for moving beyond confrontation to resolve conflicts collaboratively. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and lighthearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.In over 13 years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both the public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC. Back Cover All you need to understand the dynamics of conflict -- and the joy of resolution The Joy of Conflict Resolution Transforming Victims, Villains and Heroes in the Workplace and at Home Gary Harper The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively. In over thirteen years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC. Flap All you need to understand the dynamics of conflict -- and the joy of resolution The Joy of Conflict Resolution Transforming Victims, Villains and Heroes in the Workplace and at Home Gary Harper The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively. In over thirteen years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC. Author Biography Gary Harper is a respected trainer in the field of conflict resolution. With thirteen years experience as a facilitator and mediator, he has worked with thousands of people in a variety of different organizations, as well as presenting regularly at conferences. He teaches at the Justice Institute in Vancouver, and lives in Burnaby, BC. Table of Contents Victims, Villains, and Heroes; Lessons from the Sandbox; Just Like the Movies; Welcome to Turm-Oil Inc; The Assumption Iceberg; The Wobbly Stool of Conflict; The Perils of Anger Mountain; Beware the Conflict Gremlins; The Power of Listening; Spinning The Straw of Defensiveness; Escaping The Trap of Positions; Probing The Depths of Conflict; Standing Up For Ourselves (Without Knocking The Other Person Down); The Road to Resolution; Tips for the Traveller; Index. Review "Garys warmth, knowledge, and experience shine through this lively, fresh and inviting approach to conflict resolution. He guides us through the rough waters of conflict to the joy that comes when we connect deeper than our differences. Gary, is truly a Warrior of the Heart in every way."- Jerilyn Brusseau, Co-founder, PeaceTrees Vietnam"In language we can all understand and with situations weve all suffered through, Joy of Conflict is a must for employees, managers, parents and anyone who values their relationships with others."- Paul Choudhury, P.Eng. Manager, System Control, British Columbia Transmission Corporation"This book provides us with a new refreshing perspective, presenting difficult concepts in a very "user friendly" way which allows us to better understand the sources of conflict around us, providing practical tools that can be put to use by everyone. It is by far one of the best books Ive seen on workplace conflict."- Jaylene Chew, Human Resources Professional"By using easy to relate to everyday stories, Gary encourages us to move from being stuck in our reoccurring patterns of conflict. The opportunities to reflect and practice at the end of each chapter makes learning new ways to respond in conflict accessible to everyone."- Pam White, Director, Centre for Conflict Resolution Justice Institute of BC"Gary Harpers adroit use of the story-telling model and his common sense narrative approach casts a fresh perspective on the dynamics of conflict and is rich with the kind of insight that enhances problem-solving tool kits for organizations and individuals."- Kevin Evans, Vice President, Western Canada, Retail Council of Canada"This is a valuable read for anyone wanting a quick and accessible understanding of the conflict that has captured them and how to get out of it."- Gerald Monk, author of Narrative Mediation "The Joy of Conflict manages to open doors to the world of conflict and conflict resolution with humor, creativity and insight. Its an adventure in reading and reflection that I would recommend to anyone who lives or works with anyone else."- Michael Fogel, J.D., LL.B., M.Ed. (Counselling Psychology) former judge, presently a mediator and conflict resolution/leadership educator"The Joy of Conflict Resolution and its simple portrayal of victims, villains, and heroes has enabled me effectively address issues by being aware of the role I play during a conflict. Through Garys illustrative humor, this book is an easy read and contains a wealth of information and tools on how to effectively deal with people. I think The Joy of Conflict Resolution would be a welcome addition to any technical support persons daily reading."- George Young, MCSE Bentall Capital, Manager, IT Infrastructure"Garys story-telling approach transforms theory and experience into living colour. A wonderful approach of insight and skill development that I recommend without hesitation."- Neil Godin, President, Neil Godin International Ltd. Promotional All you need to understand the dynamics of conflict -- and the joy of resolution Long Description All you need to understand the dynamics of conflict -- and the joy of resolution The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively. Promotional "Headline" All you need to understand the dynamics of conflict -- and the joy of resolution Description for Reader The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively. Description for Sales People The book uses an easy conversational style using stories and humor to deal with a difficult subject. The book will help readers better understand and resolve their conflicts through the memorable lens of the "drama triangle" of victims, villains and heroes. The book is timely: the rate of change in the workplace has never been greater -- involving downsizing, mergers, cultural diversity and increased competition - and with such change comes conflict. The book has three target audiences: leaders, managers and employees in organizations; mediators, teachers and trainers, consultants and personal coaches; and readers seeking help with personal relationships. Details ISBN0865715157 Author Gary Harper Short Title JOY OF CONFLICT RESOLUTION Pages 208 Publisher New Society Publishers Language English ISBN-10 0865715157 ISBN-13 9780865715158 Media Book Format Paperback DEWEY 303.69 Year 2004 Imprint New Society Publishers Subtitle Transforming Victims, Villains and Heroes in the Workplace and at Home Country of Publication United States Place of Publication Gabriola Island Illustrations 100 B&W illustrations DOI 10.1604/9780865715158 UK Release Date 2004-05-20 NZ Release Date 2004-05-20 US Release Date 2004-05-20 Publication Date 2004-05-20 Alternative 9781550923957 Audience General AU Release Date 2004-08-31 We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:159441183;

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