The Ideal Customer Experience Journey: How to Make it a Reality Every Time by Al

Description: The Ideal Customer Experience Journey by Alberto Rocha Estimated delivery 3-12 business days Format Paperback Condition Brand New Description What if focusing on customer service is missing the forest for the trees? Companies like Apple, Netflix, and Amazon have fiercely devoted fan bases, and its not just because they do a good job answering service calls. While customer service is important, the true source of a companys brand power is in the entire customer experience, from the initial exploration to the post-purchase relationship. Business leaders who forget this essential fact find their businesses struggling against the more nimble competition. Alberto Rocha, with the eBusiness Marketing Group, has helped many businesses transform their treatment of their customers and reap the marketing rewards. Now hes written a new guide, The Ideal Customer Experience Journey: How to Make It a Reality Every Time, so you can to. The Ideal Customer Experience Journey is organized into course modules that enable you to systematically examine and improve your companys customer experience approach. Whether you already have a good customer experience system, or need to build one, The Ideal Customer Experience Journey will give you the tools you need. Youll learn how to: - Map the current customer experience you offer - Identify the bottlenecks in your system - Develop an ideal customer experience - Design action plans for improving the experience at key stages And much more! Grab The Ideal Customer Experience Journey today, and start building up your brand--the right way! Details ISBN 1515115550 ISBN-13 9781515115557 Title The Ideal Customer Experience Journey Author Alberto Rocha Format Paperback Year 2015 Pages 66 Publisher Createspace Independent Publishing Platform GE_Item_ID:127554637; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

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