Description: Further DetailsTitle: Practical Zendesk Administration 2edCondition: NewEAN: 9781491900697ISBN: 9781491900697Publisher: O'Reilly MediaFormat: PaperbackRelease Date: 06/24/2014Item Height: 235mmItem Length: 186mmItem Width: 11mmItem Weight: 312gAuthor: Stafford Vaughan, Anton De YoungLanguage: EnglishISBN-10: 1491900695Description: Implementing the Zendesk customer service software as part of your company's operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company's needs and processes. Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, you?ll be able to determine the best way to put Zendesk's vast potential to work for your company.Apply custom branding to your user-facing support portal Mitigate risk by implementing various Zendesk security features Manage profiles and permissions for users, agents, and administrators Create tickets from email, voice, chat, feedback tabs, and social media Capture and classify help requests through standard and custom fields Use techniques to build an efficient agent support process Automate your business rules in Zendesk to streamline your workflow Provide your customers with self-service supportCountry/Region of Manufacture: USGenre: Business & FinanceRelease Year: 2014 Missing Information?Please contact us if any details are missing and where possible we will add the information to our listing.
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Book Title: Practical Zendesk Administration 2ed
Title: Practical Zendesk Administration 2ed
EAN: 9781491900697
ISBN: 9781491900697
Release Date: 06/24/2014
Release Year: 2014
ISBN-10: 1491900695
Country/Region of Manufacture: US
Genre: Business & Finance
Number of Pages: 193 Pages
Publication Name: Practical Zendesk Administration : a World-Class Customer Service Platform
Language: English
Publisher: O'reilly Media, Incorporated
Publication Year: 2014
Subject: System Administration / General, Management Information Systems, Customer Relations, General, Enterprise Applications / General, Information Technology
Item Height: 0.6 in
Item Weight: 12.3 Oz
Type: Textbook
Author: Anton De Young, Stafford Vaughan
Subject Area: Computers, Business & Economics
Item Length: 9.1 in
Item Width: 7.5 in
Format: Trade Paperback
