Scorecards For Results: A Guide For Developing A Library Balanced Scorecard

Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Scorecards For Results: A Guide For Developing A Library Balanced ScorecardISBN13:9781591586982ISBN10:1591586984Author:Matthews, Joseph (Author)Description:Baseball Fans Have Long Appreciated The Value Of Keeping A Scorecard, Both As A Record Of The Game And A Predictor Of Future Outcomes What If We Told You The Same Principle Works For Libraries? The Balanced Scorecard Is A Performance Measurement Tool First Popularized By Robert Kaplan And David Norton (Who Also Penned The Foreword To This Book) In A 1993 Harvard Business Review Article It Involves Matching A Variety Of Measures With One Or More Expected Values--From Each Of Four Perspectives (Financial, Customer, Internal Process, And Organizational Readiness)--Tracking Results, And Analyzing Any Variance Between Them As In Baseball, Organizations Come Away With Both A Snapshot Of The Present And A Sense Of Where They Are Headed Evaluation Expert Joe Matthews Has Taken This Basic Model And, In Six Carefully Illustrated Steps, Shows How Any Public Library, Regardless Of Size, Can More Effectively Focus Its Resources, Assess Strategic Impact, And In So Doing Better Serve Its Community Binding:Paperback, PaperbackPublisher:LIBRARIES UNLIMITED INCPublication Date:2008-06-01Weight:0.63 lbsDimensions:0.34'' H x 9.8'' L x 7.03'' WNumber of Pages:112Language:English

Price: 60.66 USD

Location: USA

End Time: 2024-11-03T14:09:12.000Z

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