Description: Further DetailsTitle: Perfect Phrases for Customer Service, Second EditionCondition: NewEAN: 9780071745062ISBN: 9780071745062Publisher: McGraw-Hill ProfessionalFormat: PaperbackRelease Date: 01/16/2011Description: THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customersLanguage: EnglishCountry/Region of Manufacture: USItem Height: 203mmItem Length: 127mmItem Width: 13mmItem Weight: 260gAuthor: Robert BacalGenre: Business & FinanceBook Series: Perfect Phrases SeriesRelease Year: 2011 Missing Information?Please contact us if any details are missing and where possible we will add the information to our listing.
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Publication Name: Perfect Phrases for Customer Service, Second Edition
Title: Perfect Phrases for Customer Service, Second Edition
EAN: 9780071745062
ISBN: 9780071745062
Release Date: 01/16/2011
Release Year: 2011
Country/Region of Manufacture: US
Series: Perfect Phrases Series
Edition: 2
Book Title: Perfect Phrases for Customer Service, Second Edition
Number of Pages: 256 Pages
Language: English
Publisher: Mcgraw-Hill Education
Publication Year: 2010
Topic: Training, Customer Relations
Item Height: 0.5 in
Illustrator: Yes
Features: Revised
Genre: Business & Economics
Item Weight: 9.2 Oz
Author: Robert Bacal
Item Length: 8 in
Item Width: 5 in
Format: Trade Paperback
