Description: About this productProduct InformationThis practical, student-focused text shows how to focus all of an organization's resources on continuous and simultaneous improvement of quality and productivity thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial "people" aspects of quality). Direct and straightforward, it links "big picture" theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.Product IdentifiersPublisherPrentice Hall PTRISBN-10013255898xISBN-139780132558983eBay Product ID (ePID)20038287981Product Key FeaturesAuthorDavid L. Goetsch, Stanley DavisPublication NameQuality Management for Organizational Excellence : Introduction to Total QualityFormatHardcoverLanguageEnglishFeaturesRevisedPublication Year2012TypeTextbookNumber of Pages480 PagesDimensionsItem Length10.9in.Item Height0.9in.Item Width8.6in.Item Weight38.2 OzAdditional Product FeaturesLc Classification NumberHd62.15Edition DescriptionRevised EditionEdition Number7Table of ContentPart I: Philosophy and Concepts 1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence 2. Quality and Global Competitiveness 3. Strategic Management: Planning and Execution for Competitive Advantage 4. Quality Management, Ethics, and Corporate Social Responsibility 5. Partnering and Strategic Alliances 6. Quality Culture: Changing Hearts, Minds, and Attitudes 7. Customer Satisfaction, Retention, and Loyalty 8. Employee Empowerment 9. Leadership and Change 10. Team Building and Teamwork 11. Effective Communication 12. Education and Training 13. Overcoming Politics, Negativity, and Conflict in the Workplace 14. ISO 9000 and Total Quality: the Relationship. ISO 9000: the International Standard for Quality Management Systems Part II: Tools and Techniques. 15. Overview of Total Quality Tools 16. Problem Solving and Decision Making 17. Quality Function Deployment 18. Optimizing and Controlling Processes Through Statistical Process Control 19. Continual Improvement Methods With Six Sigma, Lean, and Lean Six Sigma 20. Benchmarking 21. Just-in-Time Manufacturing 22. Implementing Total Quality Management IndexCopyright Date2013Target AudienceCollege AudienceTopicTotal Quality Management, Quality ControlLccn2011-038639Dewey Decimal658.4/013Dewey Edition23IllustratedYesGenreBusiness & Economics
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Updated ISBN1: 9780133791853
Updated ISBN2: 9780135577325
Artist: Goetsch, David L.; Davis, Stanley
Special Attributes: Updated ISBN2 9780133791853
Book Title: Quality Management for Organizational Excellence by David L. Goet
Number of Pages: 480 Pages
Language: English
Publication Name: Quality Management for Organizational Excellence : Introduction to Total Quality
Publisher: Prentice Hall PTR
Item Height: 0.9 in
Subject: Total Quality Management, Quality Control
Publication Year: 2012
Features: Revised
Item Weight: 38.2 Oz
Type: Textbook
Item Length: 10.9 in
Subject Area: Business & Economics
Author: David L. Goetsch, Stanley Davis
Item Width: 8.6 in
Format: Hardcover
