Perfect Phrases for Managers and Supervisors, Second Edition by Meryl Runion (En

Description: FREE SHIPPING UK WIDE Perfect Phrases for Managers and Supervisors, Second Edition by Meryl Runion An updated and revised edition of one of our bestselling books in the series. Perfect Phrases for Managers and Supervisors helps readers do everything from setting a tone of mutual trust to conducting interviews and performance reviews to disciplining problem employees. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description The Right Phrase for Every Situation . . . Every Time Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in todays workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:Setting a tone of mutual trust and respectDealing with difficult employees and delicate problemsConducting interviews and performance reviewsEmpowering your peopleDisciplining workers or terminating employment Notes 2nd edition. Author Biography McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide Table of Contents Introduction: How Perfect Phrases Help You Manage More EffectivelyThe Challenge of the Accidental ManagerWhy Perfect Phrases? The Importance of Managing Your WordsThe Value of ScriptingHow to Use This BookChapter 1. The Principles That Make PowerPhrases Perfect PhrasesThe Rules of Responsible CommunicationThe Rules of Responsible Communication in FullPowerPhrases: The Perfect Phrases to Use for Responsible CommunicationChapter 2. Put Your Best Foot Forward: Perfect Phrases to Establish Your New RolePerfect Phrases to Address Former Peers Who Are Now Your EmployeesPerfect Phrases to Address Friends Who Are Now Your EmployeesPerfect Phrases to Address Employees Who Wanted the Promotion You GotPerfect Phrases to Address the Acting Supervisor You Are ReplacingPerfect Phrases to Set the TonePerfect Phrases for Your Initial Employee MeetingsPerfect Phrases to Handle Questions You Cant AnswerPerfect Phrases to Establish Yourself with Your BossPerfect Phrases for Handling Employees Who Think They Are in ChargePerfect Phrases to Introduce Hands-on InvolvementPerfect Phrases to Announce Changes GracefullyPerfect Phrases to Handle Resistance to ChangePerfect Phrases to Support a Change You Dont Agree WithChapter 3 Perfect Phrases to Create a Mission-, Vision-, and Values-Based TeamPerfect Phrases to Establish MissionPerfect Phrases to Establish VisionPerfect Phrases to Establish ValuesPerfect Phrases to Make the Mission, Vision, and Values RealChapter 4. Perfect Phrases to Foster an Open Communication CulturePerfect Phrases to Ensure That You Are Kept in the LoopPerfect Phrases to Encourage FeedbackPerfect Phrases to Encourage Questions on Policies and DirectivesPerfect Phrases to Get a Quiet Employee to Open UpPerfect Phrases to Encourage Employees to Communicate Directly and Effectively with Each OtherPerfect Phrases to Encourage Employees to Admit MistakesPerfect Phrases to Promote DiversityPerfect Phrases to Encourage Employees to Resolve ConflictPerfect Phrases to Invite Feedback About Your Performance as ManagerChapter 5. Perfect Phrases to Ace the Interview You ConductPerfect Phrases to Learn Facts and Personal InformationPerfect Phrases to Learn Work Styles and PreferencesPerfect Phrases to Learn Work ExpectationsPerfect Phrases to Learn Work PerceptionsPerfect Situation-Specific QuestionsPerfect Phrases to Learn Interpersonal SkillsPerfect Phrases to Determine Self-Directedness and Personal MotivationPerfect Phrases to Determine Leadership QualitiesPerfect Phrases to Determine ExperiencePerfect Phrases to Determine Education and TrainingPerfect Phrases to Determine Career GoalsPerfect Phrases to Determine Self-AssessmentPerfect Phrases to Determine CreativityPerfect Phrases to Determine DecisivenessPerfect Phrases to Determine MotivationPerfect Phrases to Determine Work StandardsPerfect Phrases to Determine Presentation SkillsPerfect Phrases to Determine Written Communication SkillsPerfect Phrases to Determine FlexibilityPerfect Phrases to Determine Stress TolerancePerfect Multipurpose Interview Sentence StemsChapter 6. Perfect Phrases for OrientationPerfect Phrases to Greet and WelcomePerfect Phrases to Create Safety and Reassure the New EmployeePerfect Phrases to Introduce the New Employee to the CompanyPerfect Phrases to Reinforce Disciplinary PoliciesPerfect Phrases to Get the New Employee StartedPerfect Phrases to Establish FeedbackPerfect Phrases to Introduce the New Employee to the CultureChapter 7. Perfect Phrases for DelegationPerfect Phrases to Encourage Buy-inPerfect Phrases to Express the Benefit of an AssignmentPerfect Phrases to Ensure Clarity in DelegationPerfect Phrases to Ensure Understanding of an AssignmentPerfect Phrases to Elicit Input During DelegationPerfect Phrases to Make Sure a Task Is AcceptedPerfect Phrases to Eliminate Reverse DelegationPerfect Phrases to Refuse an Employee RequestPerfect Phrases to Credential Your EmployeesPerfect Phrases to Follow up on Delegated ProjectsChapter 8. Perfect Phrases to Set and Communicate Standards and GoalsPerfect Phrases to Set Job StandardsPerfect Phrases to Gather Input to Identify Job StandardsPerfect Phrase Questions to Ask Employees Currently or Formerly in the Position to Determine Job StandardsPerfect Phrase Questions to Ask Those Who Depend on the Position to Determine Job StandardsPerfect Phrases to Ensure Agreement to Job StandardsPerfect Phrases to Reinforce Job StandardsPerfect Phrases to Negotiate Performance GoalsPerfect Phrases to Ensure Agreement to Performance GoalsChapter 9. Perfect Phrases to Coach EmployeesPerfect Phrases for Informal InteractionPerfect Phrases to Uncover Employee StrengthsPerfect Phrases to Build Employee StrengthsPerfect Phrases for Positive ReinforcementPerfect Phrases to Uncover and Address Issues and ObstaclesPerfect Phrases to Develop SolutionsPerfect Phrases to Address Personal IssuesPerfect Phrases to Counsel Employees Going Through a Difficult TimeChapter 10. Perfect Phrases to Handle Employee Performance and Behavior ProblemsPerfect Phrases for Real-Time Corrective Verbal FeedbackPerfect Phrases to Turn Informal Feedback into Verbal WarningsPerfect Phrases for Written Warnings and Counseling SessionsPerfect Phrases to Suspend an EmployeePerfect Phrases to Inform Employees About an Employee on SuspensionPerfect Phrases to Receive a ComplaintPerfect Phrases to Inform an Employee of a ComplaintPerfect Phrases to Interview Witnesses About a ComplaintChapter 11. Perfect Phrases for Conducting Performance ReviewsPerfect Phrases to Announce a Performance Review and Advise the Employee to PreparePerfect Phrases to Set Expectations and Create EasePerfect Phrases to Review PerformancePerfect Phrases to Address Poor Performance During the ReviewPerfect Phrases to Develop Goals During the ReviewPerfect Phrases to Create an Improvement PlanChapter 12. Perfect Phrases for TerminationPerfect Phrases to Open a Meeting to Terminate Due to PerformancePerfect Phrases to Explain the Situation and Terminate Due to PerformancePerfect Phrases to Open a Meeting to Terminate Due to CutbacksPerfect Phrases to Explain the Situation and Terminate Due to CutbacksPerfect Phrases to Reaffirm the Employee and Close the MeetingPerfect Phrases to Answer Common Termination QuestionsPerfect Phrases to Tell Other Employees About a TerminationPerfect Phrases for the Exit InterviewChapter 13. Perfect Phrases for Meetings and AnnouncementsPerfect Phrases to Keep the Meeting on TrackPerfect Phrases to Bring up an IssuePerfect Phrases to Emphasize a PointPerfect Phrases to Handle InterruptionsPerfect Phrases to Elicit OpinionsPerfect Phrases to Comment on OpinionsPerfect Phrases to Correct InformationPerfect Phrases to Focus DecisionsChapter 14. Perfect Phrases That Empower EmployeesPerfect Phrases to Express AppreciationPerfect Phrases to MotivatePerfect Phrases to Create AutonomyChapter 15. Perfect Phrases to Communicate Up the LadderPerfect Phrases to Stay in Sync with Your BossPerfect Phrases to Disagree with Your BossPerfect Phrases to Warn Your Boss of Developing ProblemsPerfect Phrases to Refuse the Bosss Request and Focus PrioritiesPerfect Phrases to Manage a Difficult BossPerfect Phrases for Bringing an Idea to Your BossPerfect Phrases to Break Bad News to the BossPerfect Phrases to Support Your Team When Reporting to the BossPerfect Phrases to Give Due Credit to Your TeamChapter 16. Tips for Making Your Perfect Phrases PowerPhrasesBody LanguageTone of VoiceBalance of PowerThe 24-Hour RuleWhen Silence Is Golden Description for Bookstore From the popular Perfect Phrases series, which has sold more than one million copies since 2003, comes a fully updated and revised second edition of one of its bestselling titles.About the Book Communication is the single most important key to a managers success. What you say--and how you say it--sets the tone for every personal interaction, whether youre dealing with a troublesome employee, a competitive coworker, or a demanding boss. Yet few people are actually trained to handle common managerial situations. Perfect Phrases for Managers and Supervisors 2E is a practical crash course in communication skills for the workplace, written by a leading consultant in the field. Filled with sample scripts for typical scenarios, and hundreds of effective "PowerPhrases", it gives you all the tools you need to establish your role as a leader--and achieve your goals with your coworkers support. Learn how to: Choose the right words at the right time Set a tone of mutual trust and respect Deal with difficult employees and delicate problems Talk to your boss and stay in the loop Conduct interviews and performance reviews Handle friendships in the workplace Discipline workers or terminate employment Present new ideas, procedures, or policies Open up healthy communications that benefit everyoneIn addition to updating the phrases throughout, this second edition will include new sections on mentoring and intergenerational communication. This easy-to-use guide includes everything managers need to succeed--the winning words and all-purpose phrases to help them get the job done.Key Selling Features The first edition sold more than 60,000 copies. Provides time-saving tips and ready-to-use phrases that even the most busy professional can implement. Expert advice on effective communication, with tips on what to say and what not to say, establishing the right tone, establishing authority, and more. Phrases for hundreds of specific tasks, including delegating, giving feedback, empowering employees, handling emotional employees, disciplining, and terminating.Market / Audience First time to mid-level managers; HR generalistsAuthor Profile Meryl Runion (Cascade, CO)is the president and CEO of SpeakStrong, Inc., and director of The Center for Responsible Communication. She has been featured inUSA Todayand dozens of trade journals. Details ISBN007174231X Author Meryl Runion Publisher McGraw-Hill Education - Europe Series Perfect Phrases Series Year 2010 Edition 2nd ISBN-10 007174231X ISBN-13 9780071742313 Format Paperback Imprint McGraw-Hill Professional Country of Publication United States DEWEY 658 Pages 208 Media Book Language English Short Title PERFECT PHRASES FOR MANAGER-2E Replaces 9780071452168 UK Release Date 2010-08-16 Publication Date 2010-08-16 AU Release Date 2010-08-16 NZ Release Date 2010-08-16 US Release Date 2010-08-16 Edition Description 2nd edition Audience Professional & Vocational Illustrations 0 Illustrations We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! 30 DAY RETURN POLICY No questions asked, 30 day returns! FREE DELIVERY No matter where you are in the UK, delivery is free. 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