Description: Perfect Phrases for Customer Service, Paperback by Bacal, Robert, ISBN 0071745068, ISBN-13 9780071745062, Like New Used, Free P&P in the UK
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
Youve heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
- Defusing bad situations before they get worse
- Handling complaints patiently and professionally
- Satisfying customers and increasing sales
- Building long-term relationships with important customers
Price: 14.33 GBP
Location: Castle Donington
End Time: 2024-11-26T02:19:49.000Z
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Return postage will be paid by: Buyer
Returns Accepted: Returns Accepted
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Book Title: Perfect Phrases for Customer Service
Number of Pages: 256 Pages
Language: English
Publication Name: Perfect Phrases for Customer Service, Second Edition
Publisher: Mcgraw-Hill Education
Publication Year: 2011
Subject: Marketing
Item Height: 203 mm
Item Weight: 236 g
Type: Textbook
Author: Robert Bacal
Series: Perfect Phrases Series
Item Width: 127 mm
Format: Paperback
