Description: Mapping Workflows and Managing Knowledge : Capturing Formal and Tacit Knowledge to Improve Performance, Paperback by Kmetz, John L., ISBN 1606494546, ISBN-13 9781606494547, Brand New, Free shipping in the US This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets you capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Finally, this book does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a 15-year-long program of studying, analyzing, and improving avionics maintenance processes for the . Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds over more than two decades. It has been taught and applied by the author and others in many short courses. In short—this book works.
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Book Title: Mapping Workflows and Managing Knowledge : Capturing Formal and T
Publisher: Business Expert Press
Subject: Knowledge Capital, Management, Production & Operations Management
Publication Year: 2012
Number of Pages: 220 Pages
Publication Name: Mapping Workflows and Managing Knowledge : Capturing Formal and Tacit Knowledge to Improve Performance
Language: English
Type: Textbook
Author: John Kmetz
Subject Area: Business & Economics
Format: Trade Paperback
