Description: Lean Six Sigma in Service : Applications and Case Studies, Hardcover by Furterer, Sandra L. (EDT), ISBN 1420078887, ISBN-13 9781420078886, Brand New, Free shipping in the US Written for managers and leaders who need to employ Lean Six Sigma applications to improve service, governmental and educational processes, this guide provides step-by-step instructions on how to apply such methodologies as DMAIC and IDDOV. Editor Furterer, an operational performance analyst with Holy Cross Hospital in Florida, has collected case studies and applications from experts in the field that demonstrate how Lean Six Sigma teams have solved project dilemmas and challenges to achieve improvements in the metrics that measure customer satisfaction. The contributors also outline the most common challenges encountered by the teams and describe the steps in which the roots of these problems were identified and addressed. Annotation ©2009 Book News, Inc., Portland, OR ()
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Restocking Fee: No
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Book Title: Lean Six Sigma in Service : Applications and Case Studies
Number of Pages: 468 Pages
Publication Name: Lean Six Sigma in Service : Applications and Case Studies
Language: English
Publisher: CRC Press LLC
Subject: Industrial Design / General, Manufacturing, Quality Control
Publication Year: 2009
Item Height: 1.2 in
Item Weight: 28.9 Oz
Type: Textbook
Item Length: 9.6 in
Subject Area: Technology & Engineering, Business & Economics
Author: Sandra L. Furterer
Item Width: 6.4 in
Format: Hardcover
