Description: The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!
Price: 71.54 AUD
Location: Hillsdale, NSW
End Time: 2024-11-07T19:44:11.000Z
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EAN: 9781490719580
UPC: 9781490719580
ISBN: 9781490719580
MPN: N/A
Item Length: 27.9 cm
Publisher: Trafford Publishing
Publication Year: 2014
Subject: Engineering & Technology
Item Height: 279 mm
Number of Pages: 458 Pages
Language: English
Publication Name: Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner
Item Weight: 1021 g
Type: Textbook
Author: Randy a Steinberg
Item Width: 210 mm
Format: Paperback
