Description: Funeral Home Customer Service A-Z : Creating Exceptional Experiences For Today's Families, Paperback by Wolfelt, Alan D., ., ISBN 1879651440, ISBN-13 9781879651449, Like New Used, Free shipping in the US From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
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Location: Jessup, Maryland
End Time: 2024-12-23T10:23:14.000Z
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Book Title: Funeral Home Customer Service A-Z : Creating Exceptional Experiences for Today's Families
Number of Pages: 233 Pages
Language: English
Publisher: Companion Press
Item Height: 0.6 in
Publication Year: 2005
Topic: Industries / Service, Death & Dying, Customer Relations, Sales & Selling / General
Genre: Social Science, Business & Economics
Item Weight: 14.3 Oz
Author: Alan D. Wolfelt
Item Length: 9 in
Item Width: 6 in
Format: Trade Paperback
