Description: payment | shipping rates | returns Delivering Quality Service Product Category : Books ISBN : 0029357012 Title : Delivering Quality Service EAN : 9780029357019 Authors : Zeithaml, Valarie A. Binding : hardcover Publisher : Free Press Publication Date : 3/19/1990 12:00:01 A Pages : 226 Signed : False First Edition : False Dust Jacket : False List Price (MSRP) : 36.00 Height : 1.0000 inches Width : 6.4000 inches Length : 9.3000 inches Weight : 1.2000 pounds Condition : Good This is a used book in good condition and may show some signs of use or wear . Our goal with every sale is customer satisfaction, so please buy with confidence. Every order is shipped within 2 business days. This is a used book in good condition and may show some signs of use or wear. mon0001211233 About Outbooks, Inc. Our company is dedicated to providing you with the best quality, lowest cost products on eBay. Payment Shipping ALLOW 5-21 BUSINESS DAYS FOR DELIVERY We ship within two business days for all orders after receiving payments. Standard mail can take between 5-21 business days and all orders are shipped through the USPS. We are happy to offer a discount for multiple orders. If you order more than one book at the same time we can combine shipping to save you on shipping costs. The shipping cost within the U.S. for the first book is $2.99, plus $1.75 for each book after that. Before making your payment, please make sure you have completed your purchases in order for the shipping charges to be combined. If you pay for your books separately, the shipping charges will not be combined. Simply go to checkout after making all of your purchases and eBay will automatically adjust for the combined shipping rates. Returns Your satisfaction is very important to us. We rely on eBay to supply "stock photos" therefore, the item may not be as pictured. Please contact us via the methods available within eBay regarding any problems before leaving negative feedback. Any defects, damages, or material differences with your item, must be reported to us within 7 days of receipt of the item or 30 days from date of shipment. The returned merchandise must be postmarked within 30 days of the shipment notification. Non-deliveries must be reported within 30 days of Shipment Notification. Undeliverable, unclaimed, refused, or insufficient addresses will be subject to a 20% restocking fee plus the cost of shipping. © 2024 Outbooks, Inc.
Price: 3.81 USD
Location: Tontitown, Arkansas
End Time: 2024-12-11T02:01:06.000Z
Shipping Cost: 0 USD
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Book Title: Delivering Quality Service : Balancing Customer Perceptions and Expectations
Number of Pages: 226 Pages
Language: English
Publisher: Free Press
Topic: Marketing / General, Customer Relations, Management
Publication Year: 1990
Item Height: 1 in
Illustrator: Yes
Genre: Business & Economics
Item Weight: 14 Oz
Author: Valarie A. Zeithaml
Item Length: 9.4 in
Item Width: 6.2 in
Format: Hardcover
