Description: Delivering ITSM for Business Maturity by Beverly Weed-Schertzer Estimated delivery 3-12 business days Format Paperback Condition Brand New Description IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model. Publisher Description IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the larger picture of business maturity. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model. Delivering ITSM for Business Maturity: A Practical Framework helps business leaders and corporate thinkers navigate their way to a successful and high performing ITSM model. Using an original combination of yoga science and service management principles, Weed-Schertzer offers business professionals a way of taking back control of their ITSM program, and helps with innovation for those starting a new one.For anyone in the information technologies profession, or for managers of IT professionals, this book is an unmissable guide to creating a strong, forward-thinking foundation for ITSM processes. Author Biography Beverly Weed-Schertzer is a business technology leader specializing in ITSM, IT Governance, Organizational Transformation, and Quality Assurance. She is the creator of The Art Of Practicing Yoga in ITSM© and leads Executive ITSM Consultancy at Edify IT, LLC., a company she founded in 2009. Beverly Weed-Schertzer is a qualified master in ITSM holding certifications in ITIL, delivering successful real world adoptions in service management across the business. Details ISBN 1789732549 ISBN-13 9781789732542 Title Delivering ITSM for Business Maturity Author Beverly Weed-Schertzer Format Paperback Year 2019 Pages 200 Publisher Emerald Publishing Limited GE_Item_ID:161768882; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
Price: 57.11 USD
Location: Calgary, Alberta
End Time: 2024-12-12T03:48:23.000Z
Shipping Cost: 0 USD
Product Images
Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
ISBN-13: 9781789732542
Book Title: Delivering ITSM for Business Maturity
Number of Pages: 200 Pages
Publication Name: Delivering Itsm for Business Maturity : a Practical Framework
Language: English
Publisher: Emerald Publishing The Limited
Subject: Industries / Computers & Information Technology, Operations Research, Development / Business Development, Strategic Planning
Publication Year: 2019
Item Height: 0.4 in
Type: Textbook
Item Weight: 7.6 Oz
Subject Area: Business & Economics
Author: Beverly Weed-Schertzer
Item Length: 7.8 in
Series: Emerald Points Ser.
Item Width: 5.1 in
Format: Trade Paperback
