Crucial Accountability (2013) [Paperback]

Description: In this UPDATED SECOND EDITION (first edition titled "Crucial Confrontations"), you'll learn how to hold anyone accountable, master performance discussions, and get results.Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it.Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

Price: 11.99 USD

Location: Normal, Illinois

End Time: 2024-02-04T20:51:01.000Z

Shipping Cost: 0 USD

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Item Specifics

Restocking Fee: No

Return shipping will be paid by: Buyer

All returns accepted: Returns Accepted

Item must be returned within: 30 Days

Refund will be given as: Money Back

Binding: TP

Signed: No

Ex Libris: No

Original Language: English

Intended Audience: Adults

Inscribed: No

Edition: Revised Edition

Vintage: No

Personalize: No

EAN: 9780071829311

ISBN: 0071829318

Personalized: No

Country/Region of Manufacture: United States

Book Title: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

Item Length: 8.9in

Item Height: 0.8in

Item Width: 6in

Author: Kerry Patterson, Ron Mcmillan, David Maxfield, Al Switzler, Joseph Grenny

Format: Trade Paperback

Language: English

Topic: Leadership, Business Communication / General, Communication Studies, General, Management, Interpersonal Relations

Publisher: Mcgraw-Hill Education

Publication Year: 2013

Genre: Psychology, Business & Economics, Language Arts & Disciplines

Item Weight: 12.6 Oz

Number of Pages: 304 Pages