Description: U MAY WANT TO DO A BIT OF STRAIGHTENING USING THE HOT WATER/COLD WATER METHOD KNOWN TO PLASTIC COLLECTORS.Some minor assembly. General We are "Conte Collectibles." We design and produce ALL Conte product. You are dealing direct with the designer/creator of these CONTE PRODUCT.This is a labor of love on our part. Despite the high quality professional figures which we make, you are dealing with a "Mom & Pop" operation---we are not some huge corporation.Please be patient with us if we don't immediately respond to emails or phone calls. We do our best to make great figures for our fellow collectors & also do our best to provide the best customer service but there are only a few of us and sometimes the volume of phone calls, emails and orders can be a bit overwhelming. If an item is listed as a 'vault' item, this means that it is a rare quality control set reviewed and approved by Richard Conte which was used as a quality measure or benchmark for the production run of the item. These are rare rare sets .If our description says that the figures are 'loose' this means that they are unboxed. Our metal sets are generally made of fine pewter which is deemed to be 99.9% lead free. We are proud to be one of the few companies which spends the extra money to deliver a lead free product. Payment: Please send the payment for your item within 7 days of winning the item. We accept paypal for payment. On occasion we may agree to other arrangements Ebay automatically sends invoices out when an auction ends or a fixed price item is purchased. If you are planning to buy multiple items & to obtain combined shipping, PLEASE do NOT pay until we send you a personal invoice (wherein we combine shipping and save you money) Shipping: We truly are a mom and pop business. We generally ship twice a week . Usually Tuesday and Friday.. If it is a birthday or emergency, we can make special arrangements. We love to combine & save you money , but if you win more than one item, please wait for us to pack and weigh you total order and invoice you for the total. Tracking numbers are automatically sent to you from ebay and/or paypal when we purchase postage from/thru them. You should check your email and or your ebay purchase history and you will see the tracking number on your order summary. The most common question we get from folks is 'where is my package?" or 'can you tell me the shipping details? This is sent to you automatically from ebay/paypal if we use them for the shipping labels--which we do about 99% of the time. On international shipments we use the Endicia system to buy postage and this system unfortunately does not automatically send you your tracking info. We use Endicia because it allows us (usually) to purchase protection for shipments to many countries where the USPS system does not allow us to do so. We do not ship to a number of countries as shown in the list. We apologize for this but after having 'been burned' with lost packages many many times we've had to to protect ourselves. WE CHARGE ONLY OUR COSTS FOR SHIPPING. Handling Time We always state 10 business days but usually ship within 2 or 3 business days of receiving payment. Please be patient as we need to reserve certain days for design of new figures, sculpting, etc..... We do our best to get packages out as quickly as possible as we know you are excited to receive these treasures. Domestic Shipping: We generally ship products using USPS and have found it takes anywhere from 3 days to about a week or 10-days for US delivery.If the item is listed as shipping priority, the post office 'guarantees 3 days maximum" but we've seen priority often take 5 or more days.If the item has free shipping we usually ship parcel post which usually takes 7-10 days. If the item weighs 13oz or less we will ship first class.If the box is heavy--say a 15 pound box going to the West Coast of the USA we will often opt for UPS as in this case they will be much less expensive than the post office. We never charge handling fees even though there are substantial costs associated with employee time and packaging materials. We suggest obtaining loss or damage coverage. If you are in a situation where you have opted out of coverage, then please understand we have no ability to track the shipment and that you have assumed responsibility for loss or damage. If the value of your shipment is $200 or more we will need to obtain a signature upon delivery. We only will ship to verified addresses with the info supplied through ebay or paypal. International Shipping: We use USPS International priority shipping ONLY and it usually takes at least 14 days( but as long as 6 weeks) for your item to be delivered.Packages for international seem to usually be sent from Raleigh to Miami where they are sorted and then shipped to international destinations.The post office usually gets the package to your country within 7-10 days but packages then often take 2 weeks or longer getting through your local customs. If more than this time has passed, check at your local post office in person - often these days packages are held for pickup and consumers are not notified - or your shipment may be held up in customs. Shipments totalling $250.00 and higher MUST be signed for. If your post service does not have this service, we may have to use UPS , Fedex or DHL.Paypal and Ebat require us to obtain a signature for $250 and higher or we lose our seller protections. . We never charge handling fees, but sometimes we must purchase tubes or special boxes, but only charge our actual cost for these items. We claim the value of the package by the ending item price. We are sorry, but we cannot under-value your shipment or claim your item as a gift to avoid customs fees. Buyer is responsible for all taxes, duties and customs fees. Returns and Refunds: Return Policy - AS indicated we accept returns within 14 days. the returned item must be in the same excellent condition in which we sent it to you, complete with all interior packaging, tissue wrap, foam, etc. If you are not happy in any way with your transaction, communication, or the item, itself, PLEASE CONTACT us via email as soon as convenient for you so we can amicably sort out any misunderstandings or problems. Your satisfaction and positive feedback is important to us . We are proud to have our name on the box and to share our creations with you. We've worked hard to achieve an ebay seller status and a 100% satisfaction report card. Communication: We check email at least once a day M-F and usually on the weekends. . If you do not receive a response to your question within 48 hours - it's possible we may not have gotten your email. We very much appreciate your positive feedback and gladly reciprocate. Cautionary Tales All of our product, packaging, photographs and such are copyrighted and owned 100% by us. Please be wary of other ebay sellers who are wrongfully using our photos or descriptions without our permission.BE ESPECIALLY WARY OF SELLERS WHO USE THE NAME 'CONTE' IN THEIR ITEM TITLES WHEN THEY ARE IN FACT SELLING INFERIOR PRODUCT WHICH IS NOT OURS.I hate seeing collectors defrauded by people claiming to be selling Conte items when the items are not designed or made by us. LastlyWe know economic times are tough for every one and we pride ourselves on delivering an excellent product at great prices. we appreciate your sepnding your hard earned funds with us.Happy Collecting!Hail EinarRC
Price: 34.95 USD
Location: Raleigh, North Carolina
End Time: 2024-12-03T21:38:00.000Z
Shipping Cost: N/A USD
Product Images
Item Specifics
All returns accepted: ReturnsNotAccepted
Brand: Conté
Soldier Type: zulu war
Recommended Age Range: 12 and older