Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:A Manager's Guide To Service Science: A Comprehensive Guide To Service Science For ManagersISBN13:9780595528080ISBN10:0595528082Author:Katzan, Harry, Jr. (Author)Description:A Service Is A Clientprovider Interaction That Creates And Captures Value For Both Participants We Use Service In Several Aspects Of Our Lives Including Business, Government, Education, Health Care, And Religion But What, Exactly, Are The Best Practices, Principles, And Theories Of Service? The Actual Study Of Service Science Is A Relatively New Field, But One That Can Open The Door To A Better Understanding Of This Essential Part Of Our Lives In This Invaluable Guide, Harry Katzan, Jr , Director Of The Service Science Institute Of Hilton Head, Offers A Concise, Readable Examination Of How Managers Can Use Information About Services To Construct A Better Customer Environment Harry Katzan, Jr Believes That The Characteristics Of A Service Process Determine Its Efficacy In Solving Real-World Problems He Disseminates These Characteristics And Provides A Clearer View To Help Managers Pinpoint The Exact Issues They Need To Tackle Informative Chapters Include: Service Concepts Service Systems Information Services Service Management Service Business With A Comprehensive Bibliography, Detailed Footnotes, And A Highly Engaging Writing Style, A Manager's Guide To Service Science Is Perfect For The Professional And The Layman Alike Discover How You Can Put Information About Services To Work For You Binding:Paperback, PaperbackPublisher:AUTHORHOUSEPublication Date:2008-10-14Weight:0.33 lbsDimensions:0.27'' H x 8.5'' L x 5.51'' WNumber of Pages:112Language:English
Price: 13.52 USD
Location: USA
End Time: 2024-01-26T10:01:39.000Z
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Book Title: Manager's Guide to Service Science : a Comprehensive Guide to Service Science for Managers
Item Length: 8.5in.
Item Height: 0.3in.
Item Width: 5.5in.
Author: Jr. Katzan
Format: Trade Paperback
Language: English
Topic: Industries / Service, General, Management
Publisher: iUniverse, Incorporated
Publication Year: 2008
Genre: Business & Economics
Item Weight: 5.5 Oz
Number of Pages: 112 Pages
